Website Redesign
AI Implementation
HealthTech Patient Portal
Modernizing a complex patient portal to improve user experience and drive provider adoption.
Client
Digital Health Innovator
Timeline
Standard (8 Weeks) Project
Key Result
300% Increase in Qualified Leads
The Challenge
The existing patient portal was clunky, difficult to navigate, and suffered from low adoption rates among healthcare providers and patients, despite its powerful features.
Our Solution
We redesigned the entire user interface with a focus on simplicity and intuitive navigation. An AI-powered chatbot was implemented to handle common queries, and the platform was re-engineered for mobile-first performance.
Measurable Improvements
- Increased provider adoption by 200% in the first 6 months.
- Reduced patient support tickets by 70% via the AI chatbot.
- Improved user satisfaction scores from 6.5/10 to 9.2/10.
- Achieved WCAG 2.1 AA accessibility compliance.
"One & Done didn't just give us a facelift; they transformed our platform's usability and impact. Our users love the new experience."
Dr. Emily Tran
Chief Medical Officer, HealthTech Inc.
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